Santa's Grotto & Miniature Railway

Cancellation Policy

Thank you for supporting Great Dunmow Round Table! This event is organised by volunteers to raise funds for good causes in our local community. 1. Tickets & What's Included Each ticket is valid for ONE CHILD ONLY and includes: - A miniature railway ride to Santa's Grotto. - A magical meeting with Santa. - A hot chocolate. - A Christmas gift from Santa. Each child requires their own ticket. If bringing siblings or friends, please ensure you purchase an additional ticket for every child participating. 2. Booking Times Tickets are booked in 20-minute time slots, with the experience lasting approximately 15 minutes. Please arrive promptly for your allocated slot. Late arrivals cannot be guaranteed entry or an alternative time. 3. Refunds & Cancellations All ticket purchases are final and non-refundable if you change your mind, cannot attend or miss your booking, except where required by law. As this is a charity fundraising event, payments for unused tickets will be retained to support Great Dunmow Round Table's charitable activities. If we cancel the event, including due to unforeseen circumstances or adverse weather, ticket holders will be offered a refund. Alternatively, you may choose to donate your ticket payment to our charitable fundraising instead. We would be incredibly grateful, but this is entirely optional. Your statutory consumer rights remain unaffected. 4. Adult Supervision All children must be accompanied by a responsible adult, parent, carer or guardian throughout the experience. Accompanying adults are welcome to join their children on the miniature railway ride. Parents, carers and guardians remain responsible for their children's supervision and safety throughout the event. 5. Safety & Accessibility Please follow all instructions provided by event volunteers and railway operators. If your child has accessibility requirements or food allergies, please contact us before attending so we can advise on suitable arrangements. We may make reasonable adjustments to the experience where necessary for safety or operational reasons, without affecting your statutory rights. 6. Event Location The Granary Maysland Farm Dunmow Road Great Easton Essex CM6 2DH Please follow event signage and volunteer instructions on arrival. Thank you for supporting Great Dunmow Round Table! Your generosity helps

Contact Details

• The Granary, Dunmow Road, Great Easton, Dunmow, Essex CM6 2DH, UK

  01371483444

  chairman@greatdunmowroundtable.co.uk